It seems like only yesterday that two of us handed in our notice at a small design agency in Clifton Village to start up blu inc. Liz, my business partner-to-be, and I both knew we were pretty decent at this graphic design malarkey, but our time at Milton Alexander Design Associates had also taught us a fair bit about how to run our own show.
Our boss, Roger Milton-Goodhead, was a fantastic guy on many levels. Among his accolades, he managed to blag the use of a print press owned by The Salvation Army to produce the infamous Oz magazine in the mid-70s. He made and subsequently lost a fortune – twice. First through specialist-breed pig farming and then stained-glass installations on P&O ferries.
Roger enjoyed the ‘finer things’ in life. He’d book Concorde to hit New York of a weekend; he drove a swanky old-school Range Rover and, being a champion of office smoking, was partial to a pack of Dunhill Menthols during work hours. But Liz and I weren’t sure quite how sustainable this lifestyle was – especially based on the turnover of a small design agency. On reflection, it was vital ‘business experience’ (in the way of do’s and the odd don’t) for us both at the dawn of starting our own agency.
That was 20 years ago this August.
blu inc started out in a loosely converted old garage on the legendary Moon Street (home of the defunct but wonderfully sweaty Moon Club) in a less salubrious part of Bristol city centre. The Blue Mountain Club at one end, Lakota at the other, and us slap-bang in the middle. We were at the back of Stokes Croft, tucked away from the main road, with our neighbours being experts in the art of cut-and-shut and local homeless people using our doorway as a pissoir.
From Moon Street via a grand Georgian town house in Brunswick Square, we are still ahead of the curve in avoiding the ‘fashionable’ areas of Bristol.
This was before the gentrification of Stokes Croft; it was also pre-beards, pre-flat whites and well before any kind of hipster jive talk. We had a 56k dial-up modem hooked up to one of the computers in the corner of the studio, which we fired up twice a day to the delicate sound of pshhhkkkkkkrrrr-kakingkakingkaking-tshchchchchchchchcch-dingdingding. I clearly remember receiving our first PDF file via email: I was gobsmacked that a piece of design could look as it was intended in print. All wrapped up in a tiny file that could be sent to and read by nearly any computer in the world. Shut the door.
Since then we have completed nearly five thousand projects and worked with over a hundred different clients; websites are now less about the fold and more about social feeds, while our internet connection is on a then-unimaginable 24/7. Shut the door again.
From Moon Street, via a grand Georgian town house in Brunswick Square, we’re still way ahead of the curve in avoiding the ‘fashionable’ areas of Bristol. Now revelling in the oomska of Bedminster, we work out of a studio in an old fire station close to the city centre. Our current neighbours are a demolition company and a sauna offering specialist activities for grown-ups. But we’re still a small, close-knit team. We’re still graphic designers, which means we design anything from an old-fashioned business card to a complete corporate identity – from a simple holding page to a full-on, bells and whistles web site.
Our current neighbours are a demolition company and a sauna offering specialist activities for grown-ups.
Yes, this might sound like we’re trying to cover all bases. And you’d be right to think that. All the bases we cover are ‘designed’. A decent graphic designer can design for any sector and any size of organisation (resources permitting). If the client-designer relationship is based on trust, respect, and you like each other, then that’s all you need to start. After that, there’s the obvious stuff, like working to budget and hitting deadlines, and producing good-looking, relevant work. The reason I mention this is that, very occasionally, a client will turn round and say, “I didn’t realised you designed logos as well”. Part of our job is to educate existing and potential clients as to what we do; and what we can ‘design’. If in doubt, just ask.
There are a few areas of creativity that we can’t cover. That’s why we’ve spent years building relationships with people who can help turn a good looking piece of creative into something that not only works visually but also reads well and is based on some sort of research. Words are overlooked all-to-often. I know there are more distractions than ever before and that time is tighter than ever before, but there’s little point in launching a web site, sending out an e-shot or mailing a printed brochure if it looks amazing but reads like a bored school child’s homework produced under parental duress. As Professor Edward R. Tufte once noted, “design cannot rescue failed content”.
We’re a dedicated team who enjoy what we do. Of course, we don’t always have all the answers, but we will work really hard for you.
So, we have photographer, Sean Malyon; illustrators and animators, Adrian Barclay and Bjorn Lie; copywriters, Writers; translation experts, Brightlines; editor and proof reader, Helen Birkbeck; printers, Typorteum and Taylor Brothers; marketing, Skookum, all things internet David Abbott (who occasionally pumps out a delicious screen print) and Microsoft templates by Tim ‘Auburn’ Roe.
Many design agencies will tell you all these skills are part of their in-house, full service, sprawling agency offerings. Generally they’re not. Employing talented specialists full-time, can be costly and even counter-productive. We bring in experienced people as and when the job requires. But we oversee and manage this process, so you don’t have to. We have this down pretty tight now. Trust us. You’re more than welcome to ‘pick your own’ or go direct, but the wheels can fall off very quickly if you don’t have the experience to deal with a whole bunch of unruly creatives.
We genuinely like most of our clients. And I think that most of our clients like us – although there is no legitimate research to show this.
We’re a dedicated team who enjoy what we do. Of course, we don’t always have all the answers, but we will work really hard for you. Above all, we get results for our clients (see what they say about us). And we have a solid track record working with environmental, not-for-profit, social enterprise, charitable and third sector organisations. We’ve also carved a niche in the tricky world of design for public engagement. We’re not entirely sure how this happened, but we’re thankful for the work – it’s varied, interesting and lively!
We work with lots of other types and sizes of organisations (see our client list). Some require super-attentiveness for minimal cash. Others have healthy, sensible budgets for big jobs. We work on it all. It’s all graphic design, right? I think that’s one reasons we’ve reached 20 – we like to keep it varied. Twenty years has also brought us the privilege of being able to choose who to work with and what projects to take on. We genuinely like most of our clients. And I think that most of our clients like us – although there’s no legitimate research to prove this.
Our job is to take all the detailed bits of a project, that, own their own, seem completely unimportant to the client, and put them together in a way that makes the entirety of the job become important.
If you want to chat over an upcoming or potential project, or you’d just like to have an overview of what stuff you have now and how it might be improved, drop us a line. A visit in person is always recommended – Temple Meads train station is just round the corner (or we can come and meet you) and we’re only a five-minute light canter from the city centre.